Pueblo County Transition

beginning March 2024

TRE was awarded the CMA contract with the Colorado Department of Health Care Policy and Financing (HCPF) to provide case management services to people enrolled or enrolling into all Long-Term Services and Supports (LTSS) in Pueblo County. TRE assumed these case management responsibilities March 1, 2024.

A coordinated process began to transition current members and their case management services for Community Centered Board (CCB) and Single-Entry Point (SEP) waivers to TRE. 

What This Means

Q:  Do members need to take action because of this change?
A:  No. There is no action members need to take. TRE and our partners are working together to transition case management services. 

Q:  Are services received as outlined in service plans going to change?
A:  No. Services will be the same.  

Q: Are any services remaining with Pueblo County DHS?
A: Yes, Pueblo County DHS is subcontracting with TRE and will continue to provide:

-Intake, to include Nursing Facilities, PACE, and Hospital back-up for all non-IDD waivers (Persons with Brain Injury, Community Mental Health Supports, Elderly Blind and Disabled, Complementary and Integrative Health, and Children with Life Limiting Illnesses waivers).  

-Case Management Services to: 

All members residing in an Assisted Care Facility 
All members receiving In-Home Services and Supports (IHSS) 
All members receiving Consumer-Directed Attendant Support Services (CDASS) 

DHS Contact:
Rejan Ricottone, Pueblo County DHS
320 W 10th St.
Pueblo, CO 81003
(719) 583-6857
https://county.pueblo.org

For those members who do not fall into one of the categories above, The Resource Exchange will send communication as to who your new Case Manager (Service Coordinator) may be. 

Q:  Will all members get a new case manager?
A:  Because a case management agency is changing, members may have a new case manager. Members will receive information from TRE including case manager’s contact information. However, TRE is working collaboratively with our partners to ensure the least amount of disruption to the member. Should a new case manager be assigned to you, The Resource Exchange will send communication (letter or email) as to who your new Case Manager (Service Coordinator) will be. 

Q: I haven’t received a letter yet. Should I expect one soon?
A: Letters are being distributed, either electronically or by regular mail. If you have not received a letter, please contact our Pueblo office at 719-601-9991 or toll free at 877-423-0323 and we will follow up with you.

2. If you receive your bus pass by mail, they have already been mailed out.

4. Questions? Call our Pueblo office at 719-601-9991 or toll free at 877-423-0323.