March 4, 2024
February 28, 2024
Dear Members, Family Members, Advocates, Case Management Agencies, County Leaders and other community members:
The Department of Health Care Policy & Financing (HCPF) recently became aware of an unintended occurrence specifically impacting Long-Term Services and Supports (LTSS) members that resulted from a system update. The occurrence resulted in a subset of LTSS members being scheduled to have their coverage terminated as of February 29, 2024. HCPF is implementing a system workaround, which will reinstate and keep impacted individuals covered until an appropriate resolution is found for their case. We will be issuing new notice of action letters indicating an approval effective as of March 1, 2024 to all members who were impacted. Electronic messages to impacted members are scheduled to be released Thursday, February 29 and USPS mail communications are scheduled for release on Friday, March 1.
If a LTSS member reaches out to you because they received a notice of termination effective February 29, 2024, please share this information with them, as those not receiving their communications electronically may be delayed in receiving a communication via USPS mail.
We are also sharing this message with county workers, case managers, consumer advocates and others who may hear from members receiving LTSS services who were originally notified that coverage was terminated as of February 29, 2024.
I want to acknowledge how challenging the past year has been and realize that this message is coming at a time of great difficulty. Please know that we are dedicating resources to alleviating the pressures in the community. Thank you sincerely for your continued partnership and for using our escalations form so we can help members stay connected to needed services.
Bonnie Silva
Director
Office of Community Living
Notice & Opportunity To Comment
Grievance & Complaint Policy
Previous Notices and Announcements
June 14, 2022
Transparency in Coverage Rule
This link leads to machine readable files that are made available in response to the federal Transparency in Coverage Rule:
http://app.connecting.cigna.com/e/er?s=1399&lid=18561&elqTrackId=5e8aa2aa477b428dba29438cad84e53
f&elq=f19d5517a108402c8afda3315d993121&elqaid=23953&elqat=1
January 21, 2021
RESOLUTION: In Support of COVID-19 Vaccine Adoption and Promotion of Best Practices
In an effort to help promote COVID-19 Vaccine confidence, the Alliance Board of Directors has voted to support the following resolution in support of COVID-19 Vaccine Adoption and Promotion of Best Practices. As a member of Alliance, TRE supports this resolution.
Alliance Roll Up Your Sleeves Resolution – January 21, 2021
June 23, 2020
The Resource Exchange CEO Announcement
Text of Announcement:
Colleen Head Batchelor, Interim CEO for The Resource Exchange (TRE), was voted in as permanent CEO by the TRE Board of Directors in their June 17, 2020 Board meeting. Colleen served as Interim CEO for fourteen months, taking over for David Ervin, who served as CEO for 14 years before moving to Maryland to be closer to family in May 2019.
Colleen has worked in the field of intellectual and developmental disabilities for more than 30 years, including early intervention for infants and toddlers with developmental delays, early childhood mental health supports, respite for families of children with special needs, family support services, Medicaid waivers and case management services.
Colleen holds a Master’s degree in Clinical Psychology from the University of North Texas and a Bachelor’s degree in Psychology from Austin College. Since moving to Colorado in 2001, Colleen has been involved in both local and state program administration for Early Intervention and other early childhood services as well as Colorado Home and Community Based Services Medicaid waivers for children and adults with disabilities, including intellectual and developmental disabilities, as well as other disabilities.
The Resource Exchange (TRE) is a Colorado Springs non-profit that partners with people who seek support in accessing community resources, assisting them in making informed choices so they can live the lives they want to live. TRE’s programs are designed for individuals throughout the course of their lives. TRE’s 420 employees work with families in El Paso, Pueblo, Teller and Park counties.
June 19, 2020
TRE STANDS AGAINST RACISM
Text of Statement:
June 19, 2020
TRE STANDS AGAINST RACISM
Grounded in our core values of RESPECT, INTEGRITY, PARTNERSHIP, EXCELLENCE and ACCOUNTABILITY, The Resource Exchange has no tolerance for injustice and discrimination of any kind related to race, color, religion, sex, national origin, sexual orientation, or disability. We are compelled to recognize and empower the benefits diversity brings to us, knowing that every individual deserves an equitable and meaningful life. These themes resound strongly in our community and nation today, with calls to address and end systemic racism.
The Resource Exchange, founded in 1964 during very tumultuous times for civil rights, was created by dedicated and passionate parents who wanted to ensure their children with intellectual and developmental disabilities were treated fairly and included as valued members of their community. Our commitment to our mission and values over the last 56 years has not wavered. The staff and Board of TRE thus stand with community partners in the continued effort to end racism and promote an inclusive society. We will continue to work to ensure that the individuals and families who we serve no longer suffer injustices due to their skin color, their place of origin, their religious beliefs, their gender identity or the disabilities they live with. Drawing on our decades-long strengths as an organization and community leader, we will do our part to help put an end to systemic racism and discrimination in our community and in communities across our nation.
May 26, 2020
Update from Early Intervention Colorado
For more information, please visit www.eicolorado.org.
IMPORTANT COVID-19 UPDATES
People we support
Community Providers and Partners
TRE CONTINUES TO DO BUSINESS and be fully operational even as many in-person services are currently being modified to comply with orders and recommendations from the state of Colorado related to COVID-19.
HOW CAN YOU REACH US?
- Reach out to your Service Coordinator if you are currently enrolled in services
- Call our main number 719-380-1100
- Fill out the electronic intake form at the top of this and every page on this website
- Email us at info@tre.org
- Check this page and our social media pages (Facebook, Instagram, Twitter and LinkedIn) for ongoing updates
Our team can connect with you in a number of ways, including phone, text, or via online platforms.
We’ve also compiled a list of Community Resources for you. Just click on this link to access:
Community Resource Directory for People with Disabilities
Thank you for your understanding during this time. We appreciate you!
