beginning May 2024
Starting May 1, 2024, children and families receiving services through the CHCBS waiver began transitioning to The Resource Exchange (TRE). You may receive a letter from TRE about this change or will receive one soon.
Families will gradually transition to TRE using a phased approach and all CHCBS families should anticipate being fully transitioned to TRE by July 1, 2024. During this transition, a new service coordinator will be assigned to your family.
Families will gradually transition to TRE using a phased approach and all CHCBS families should anticipate being fully transitioned to TRE by July 1, 2024. During this transition, a new service coordinator will be assigned to your family.
TRE is working diligently to ensure a smooth transition of case management services for you, but we understand you may have questions about what this means. Below are answers to common questions about this change.
What This Means
as of July 2024
We are excited to serve incoming CHCBS members. Emails were sent out to transitioning families July 1. If you did not receive an email, please send an email to chcbswaiver@tre.org with the following information:
Child’s name:
Child’s DOB:
Your name:
Your email address:
What This Means
Q: Will my child’s current services be affected?
A: No. Any needed changes will continue to be made through the traditional review process.
Q: Who will provide Case Management for children enrolled in the CHCBS Program?
A: If your child is enrolled in CHCBS, your child will receive a new Service Coordinator. TRE has employed and contracted Service Coordinators who are familiar with the CHCBS program.
Q: My child’s current Private Case Management Agency will no longer be providing Case Management Services. How will my child be impacted?
A: If your child’s current agency is no longer providing Case Management Services/Service Coordination, your child will be assigned a new Service Coordinator TRE.
Q: How can I find out who my CHCBS Service Coordinator is?
A: Call Carol Raburn, Child and Family Services Supervisor, at (719) 418-4929.
Q: If our child is currently receiving IHSS, will that service be impacted?
A: No, the service will remain the same, unless a revision is warranted.
Q: How can I refer my child for the CHCBS Waiver?
A: Beginning July 1, 2024, TRE will process all referrals and intake for the CHCBS waiver, along with all other waivers within El Paso, Park, Teller, and Pueblo Counties.Q: Who determines if my child is eligible for CHCBS?
A: Although TRE is the central referral and intake entity for all waivers, other entities are involved in determining eligibility and it is a multi-step process. After the assessment is completed, information is evaluated by the third-party reviewer. Additionally, financial eligibility is reviewed by outside entities. This information is sent back to TRE and your Case Manager schedules an enrollment meeting. Depending on your child’s needs, you may also enroll into IHSS services. This initial process can take several months due to the various entities involved.